Technical Support Bulletin (TSB44): SF503UL and SF504UL Pendants – Storage Mode

Jan 20, 2021 | Tech Support Bulletins

TekTone SF503 and SF504 pendants are equipped with two batteries, a user-replaceable coin cell, and an internal battery that is not user serviceable. When a pendant will not be used for an extended period of time, the pendant must be placed into storage mode to prevent depletion of the internal battery.

Storage mode is an ultra-low battery state designed to protect the life of the internal battery for up to 12 months. The pendant is shipped from TekTone in storage mode. The pendant will also automatically go into storage mode at the next check-in transmission time if the coin cell battery has been removed.

Note: When the pendant is in storage mode, it will not transmit alarms or check-in messages.

If a pendant will not be deployed to an end user for more than 12 months from the date of manufacture that appears on the pendant or pendant packaging, you must install the coin cell battery and press the button before the 12 months elapses to ensure proper operation.

If the pendant has remained idle for more than 6 months, we advise a 72-hour charging period before deploying the pendant to an end user. If the pendant remains unused after installing the coin cell battery, it will operate for approximately three years, assuming no button presses.

Placing pendants in Storage Mode: First, remove the pendant from the Tek-CARE system configuration if it has already been installed. Use an alarm clearance card or a quarter to turn the battery cover to the unlocked position. Remove the battery from the battery compartment. Press the activation button for at least one second. The red LED will flash, and the pendant will vibrate briefly to indicate that an alarm has been sent. This serves as confirmation that the pendant is now in storage mode. Seat the battery door over the empty battery chamber, and replace the battery cover.

Pendants must not be left in storage mode for more than 12 months. Pendants should be stored in ambient conditions (69°F to 73°F or 20°C to 23°C).

Note: If the alarm activation button is pressed when the pendant is in storage mode, and the battery is not installed, a yellow LED will illuminate briefly on the lower portion of the pendant to indicate a missing battery condition to the user. If this yellow LED does not illuminate without the main coin cell battery installed, the internal battery has been depleted, and the pendant must be replaced.

If you have questions about this notification, please contact us at 800.327.8466, option 2.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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