Literature Index

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TekTone maintains a vast library of literature for public access. Spec sheets, manuals and brochures can all be found using the following links.

To search by part number, please select the first two letters of the part (i.e., SF117/2C) below and browse. The TekTone part number can be found near the warranty number on the part label.

To search by IL number, select from the appropriate range of IL numbers below. All technical literature is assigned an IL number. This number can normally be found at the bottom of the first or last page of the document. IL numbers are most helpful when ordering brochures and also when referring to discontinued products.

To browse for literature by system name, please select the system category from the Products page. From there, select the system title from those listed. All related literature options can be found at the bottom of the page for each listed system.

If you are having trouble finding what you need, please confirm the IL or part number that you are using. Please also ensure that the product you are referencing is not TEP exclusive. Literature for TEP Exclusive products is only available on the TEP Website and via your local TekTone Elite Partner. TEP products include the Tek-CARE400P5+, Tek-CARE400 GEN3, and Tek-CARE700, and all of their system components.

If you have any questions, please contact one of the following departments:

Technical Support: For technical questions or assistance with interpreting technical instructions.

Sales: For product information or help with locating a specific piece of literature.

Marketing: To order brochures or other printed marketing materials.

By IL Number

BY SYSTEM

Tek-CARE NC110
Tek-CARE NC150
Tek-CARE120
Tek-CARE500
Tek-CARE570
Tek-ALERT
Tek-SAFE
CM800
DS100 Door Sentry and & Emergency Alarm
Tek-ENTRY Vandal Resistant
Tek-ENTRY Apartment Entry

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

 (PDF format ONLY, max 16 MB)

 (PDF format ONLY, max 16 MB)

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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