TekTone Year in Review 2023

Feb 14, 2024 | Growth, TekTone News

2023-2024 Year in Review Banner

In 2023, TekTone marked its “Golden Year,” commemorating 50 years of successful business operations. During this year, we also celebrated three more employees making it to 25 years working with TekTone. 

TekTone held the 2023 TekTone Elite Partner (TEP) Conference in Chattanooga, TN, May 7-9. This conference was our highest attended conference in TekTone history with more than 130 registered attendees. The TEP Conference is an event in which TEPs gather to network and share ideas, as well as experience sales training, new product information and other unique training with peers and TekTone staff. 

Highlights of the conference included the following:

    • Steve Diggs, a well-renowned motivational speaker and author, was our keynote speaker.
    • Breakout sessions led by TekTone Regional Sales Representatives and President Club members. 
    • President’s Club plaques were awarded to the top 10 TEPs of 2023 by TekTone President, John Mira-Knippel.

Attendees experienced Chattanooga in a unique way by having the option of riding on the Tennessee Valley Railroad Museum dinner train or participating in the Sweet & Savory Kitchen cooking class. Both activities provided attendees the opportunity to network and connect with other TekTone Elite Partners. At this conference we unveiled three new Tek-CARE systems:

    • Our Tek-CARE570 system is TekTone’s newest Wireless Nurse Call System. The Tek-CARE570 system is a versatile wireless nurse/emergency call system that offers a wide range of device options to suit the needs of many types of care facilities. 
    • The Tek-CARE750 is TekTone’s first Fall Detection & Monitoring system with Sensing by Vayyar. The Tek-CARE750 provides completely touchless, fully automatic fall detection that works in all lighting conditions. 
    • Tek-CARE400 GEN3 is the newest generation of our bestselling, fully customizable nurse call system. This system has completely redesigned patient stations with a revamped appearance and a brand-new snap-on mounting design, ensuring a clean look. The Tek-CARE400 GEN3 customizability creates a user-friendly system for both staff and patients. 

We had other exciting accomplishments throughout the year.  We gained 36 new Distributors and 26 new TEPs, for a total of 427 TEPs. We were awarded the Second Consecutive Year Gold Safety Award for 2022 calendar year from NCDOL and significantly increased our Community Involvement by participating in the following community events:

    • We hosted another “Pink Out Day” in honor of Breast Cancer Awareness Month and made a donation to Macon County Public Health for the 3rd consecutive year. 
    • We provided TekTone employees Thanksgiving cards to fill out for residents of Macon Valley Nursing & Rehab. We also provided various Christmas/Holiday cards in December to be taken to residents that have no family to spend the holidays with. 
    • For the first time, TekTone partnered up with Grandview Manor nursing home in Franklin to help with their Angel Tree for their residents. TekTone provided gifts for more than 60 residents this holiday season.      
    • During the entirety of 2023, there was a food donation bin that was continuously emptied each month and donated to CareNet in Macon County. TekTone employees donated 420lbs of food to CareNet in 2023. 

Thank you for being a part of this special year. We appreciate your partnership and look forward to what the 2024 year holds!

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

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 (PDF format ONLY, max 16 MB)

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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