The Tek-CARE®NC300II is a long-lasting staple of TekTone®’s nurse call systems. Its pillow speaker compatibility, touchscreen masters and wide distribution make it the right fit for many facilities. 2019 product releases gave the NC300II a major upgrade, so it only makes sense to upgrade the name along with the products. Now, with a new CE module and exciting new master station options, the NC300II gave way to the Tek-CARE300III.

The NC356CE CE Module is the cornerstone for the Tek-CARE300III, serving as the base unit for new functions and features. Its smaller footprint allows for simple storage, and it serves as a drop-in* replacement for existing NC351X-series CEs. With the NC356CE, options for master stations include the NC415A and the brand new NC404TS.

The NC415AV is a sleek, modern, touchscreen master station that allows staff members to view and interact with calls, as well as communicate with residents and patients using 2-way voice communication. The master’s small footprint and budget-friendly price make it ideal for any facility.

The NC404TS is the newest, transformative master for the Tek-CARE platform. The 22” monitor with full touchscreen capabilities offers a large space for staff to communicate with patients/residents, and also other masters. In addition, the master also provides options for list view and map view, providing users with the option to see where each call is coming from. Together with the NC475 Tek-CARE Appliance Server, the capabilities are greatly expanded with options for reporting, the Tek-CARE Staff App for iOS and Android, integration with other systems, and much more.

The best part? The Tek-CARE300III still utilizes the legacy IR3XX-series patient stations and LI38X-series dome lights, so facilities looking to upgrade don’t have to worry about replacing their existing devices. All of the functionality will remain the same, with more features, and a clean, modern new look at their disposal.

Still curious about the changes? Take a look below to check out what’s different.

A Tek-CARENC300II system encompasses:

  • NC351A or NC351A/2 Central Equipment
  • NC305LCD and/or NC306 master stations
  • SF3XX-series patient/staff/multipurpose stations
  • SF3XX-series peripheral stations
  • LI38XLED-series domelights
  • Pillow speakers & call cords

A Tek-CARE300III system encompasses:

  • NC356CE CE Module
  • NC404TS and/or NC415A master stations
  • SF3XX-series patient/staff/multipurpose stations
  • SF3XX-series peripheral stations
  • LI38XLED-series domelights
  • Pillow speakers & call cords
  • NC475 Tek-CARE Appliance Server

The Tek-CARE300III is the third generation of the 300-series nurse call system, and in this iteration we are bringing the system into the modern age. As with all Tek-CARE systems, parts exclusively used for the Tek-CARENC300II system generation will still be available for replacement and repair as long as supplies allow.

*Number of CE modules required dependent upon the current number of installed addressable stations and masters.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.


All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.


Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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