We want to inform you that TekTone will be transitioning to a new ERP system the week of April 28th.
During this time, we will be unable to process or ship any product orders.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our operations.
Our team will resume normal operations and shipping on May 5th.
If you have any urgent needs, please contact us before April 28th, and we will do our best to assist you.

Thank you for your continued support!
Sincerely,
The TekTone Team

We want to inform you that TekTone will be transitioning to a new ERP system the week of April 28th.
During this time, we will be unable to process or ship any product orders.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our operations.
Our team will resume normal operations and shipping on May 5th.
If you have any urgent needs, please contact us before April 28th, and we will do our best to assist you.

Thank you for your continued support!
Sincerely,
The TekTone Team

TekTone® Introduces the Next Generation of the Tek-CARE® Platform

Jan 4, 2022 | New Products

TekTone proudly introduces the next generation of the Tek-CARE platform. Two new CE modules and one new master station serve as the launch pad for TekTone’s future, while still building upon the foundations of the past.

NC404TS

The NC404TS Tek-CARE Master Station is the transformative new master for the Tek-CARE platform. With a 22” touchscreen and the new TekTone user interface, the NC404TS makes it easier than ever for staff to view and manage calls. The full touchscreen capability allows staff to easily sort through calls, place staff requests and, with Map View, see the assigned location of the call’s point of origin in the facility. The master also features a side cradle handset, allowing for two-way voice communication with the caller, saving time in assessing the patient’s needs. The master station can be wall or desk mounted, allowing each facility to decide where it fits into their everyday tasks.

NC356CE

The NC356CE Central Equipment Module is the formidable third iteration CE for the Tek-CARE300III nurse call system. Facilities that wish to experience the new features that TekTone has to offer, such as the NC404TS master station, can be confident in knowing that they can reach that goal without having to replace every single device connected to their system. The new CE module is compatible with existing legacy stations from the Tek-CARE300II generation. When choosing the NC356CE, facilities can use either the NC415A master station or the brand new NC404TS. The new module has a smaller footprint than its previous generations, and is also stackable and rack mountable, allowing for flexibility in installation.

NC455CE

The NC455CE launches as the second-generation central equipment module for the Tek-CARE400P5, and is only the beginning of the future for TekTone’s flagship system. The NC455CE is backwards compatible with legacy Tek-CARE400P5 stations, providing facilities the ability to upgrade while maintaining their current way of life. The new module eliminates the current need for the PM-series individual station and master modules, and each CE module can support up to 32 patient stations or 6 touchscreen master stations. With the NC455CE, users, like with the NC356CE, can use either the NC415A and/or the new NC404TS. This module is also stackable and rack mountable for easy installation. Facilities will be able to utilize all of the current capabilities of the current Tek-CARE400P5, while also building a strong foundation for a plethora of more features to come.

 

The New Generation
The launch of these products is the foundation on which the future of the Tek-CARE platform will be built. Along with the NC475 Tek-CARE Appliance Server, facilities will have more flexibility than ever in creating a system that works for their specific needs. Facilities can connect multiple Tek-CARE systems together, integrate with the Tek-CARE Staff App for iOS and Android, utilize the Tek-CARE App for Apple TV, and utilize many other features available across the Tek-CARE platform. Now, with the introduction of this equipment, facilities can also maintain a static user interface across masters, apps, remote monitors and other system access points so that staff are always looking at the same interface, allowing for simple cross-training.

All three of these products feature:

  • UL® 1069 Listing for skilled nursing facilities
  • UL® 2560 Listing for senior living facilities
  • Tek-CARE compatibility, networking and aesthetics
  • 2-way audio capabilities
  • Much more

For technical information and limitations, please take a look at the spec sheets for the NC404TS, and NC356CE.. If you have questions, please contact the TekTone sales department at 800.327.8466, option 2, or fill out our contact form.

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Please use this form to request a return authorization (RMA) number. If you have any questions, please contact our Sales Department at 800.327.8466, option 2.

All RMA's issued will be processed per our Terms & Conditions of Sale. If not a direct TekTone customer, please contact the company that the system was purchased from.

If returning a NC475 Tek-CARE Appliance Server please ensure protected health information has been removed. Contact Technical Support for assistance.

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

  • The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
  • Is this a new installation, or are you servicing existing equipment?
  • When did the issues begin?
  • Were there any incidents prior to the current issue(s)?
  • Your name, phone number and company name.
  • The job site name and address.

When you call us, also tell us:

  • Tech Call Log Numbers: A Tech Call Log Number is a 5-digit number. This is not a return authorization (RMA) number. For RMAs, please fill out an online RMA Request Form.

TekTone offers assistance in layout and design of healthcare communications systems. Many system options are available, including:

  • Combine alerts display and reporting from nurse call, fire, security and other life safety systems.
  • Combine alerts reporting from multiple facilities.
  • Integrating a wireless nurse/emergency call system with any of our UL1069 Listed hard-wired nurse call systems.
  • Add monitoring, reporting, paging and email output to any TekTone nurse call system.
  • Add wireless phones, ADT Interface using the HL7 Standard, tracking and wandering interface to the Tek-CARE400 GEN3 nurse call system.

For project design assistance, provide the following:

TekTone's National Accounts Program is specifically structured for organizations that have multiple facilities. Whether you are a local, regional or national organization, our national account program provides you with high quality healthcare communications and a world-class service network.

We offer:

  • Around-the-clock system support by our TekTone Elite Partners (TEPs)
  • Consistent pricing structure
  • Nationwide world-class service network
  • System training and free software updates
  • Project management by a dedicated sales staff

National accounts have access to our Tek-CARE400 GEN3 nurse call system — rich with features, including:

  • Touchscreen master station
  • CAT5 wiring
  • Management Monitoring and Reporting
  • Pager and wireless phone integration
  • Interchangeable stations with simplified wiring
  • Email output
  • ADT Interface using the HL7 Standard
  • Interface with Real-Time Location Systems
  • UL® 1069 Listed

 

  • The request for proposal or information (RFP or RFI), or a description of the project, including:
    • Type of nurse call system required: tone/visual or audio/visual.
    • Ancillary systems required, such as pocket paging, smart phone integration, ADT interface, tracking interface, or wandering interface.
    • Whether management reporting is required.
    • Brand and model of external systems that will be integrated.
  • Blueprints (including the legend page). Details required include:
    • Number and location of single-patient rooms and associated bathrooms.
    • Number and location of dual-patient rooms and associated bathrooms.
    • Location of additional bathrooms, tub rooms and shower rooms.

 (PDF format ONLY, max 16 MB)

 (PDF format ONLY, max 16 MB)

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The provided design configuration will not include cable layout and cable distances. TekTone will advise the type of cable necessary and will provide some general guidelines. The distributor must lay out the cable runs.

(Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)

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